1.-Purpose

These General Terms and Conditions for the Provision of Services (hereinafter, General Conditions) apply to all orders placed by the Client with Traductor Jurado Tenerife through its legal entity Royal Elba SL and constitute a legally binding contractual commitment between the Client and Royal Elba SL regarding the provision of translation and apostille services.

In the event that the parties expressly agree to work under Specific Conditions, the provisions of such Specific Conditions shall prevail over those that conflict with these General Conditions, while the remaining provisions shall remain unchanged. The possible invalidity of any provision shall not affect the validity of the remaining provisions.

The Client’s own General Conditions shall only apply after express written acceptance by Royal Elba SL.

From the acceptance of the quotation, the Client shall be deemed to accept the General Conditions, without the need for further confirmation, unless they are modified within the established period. In that case, the General Conditions shall be provided again to the Client for acceptance.

The use of the web platform made available by Royal Elba SL and the sending of Original Material by the Client imply the Client’s acceptance of all the General Conditions.

2.-Definitions

– Traductor Jurado Tenerife: refers to the brand of the website www.traductorjuradotenerife.es, a translation company managed by Royal Elba SL.

– Royal Elba SL: refers to any of the brands of Royal Elba SL, as well as its internal employees and authorised external collaborators.

– Client: refers to the person, company, organisation, etc., that commissions or pays for the work, or the person authorised to represent a company, organisation, etc.

– Sworn Translation: refers to the translation and certification of a Translation carried out by a Sworn Translator certified by the MAEC or the corresponding authority in each case. Sworn Translation work is carried out by a single professional sworn translator and includes a self-review by that same sworn translator. It does not include a review by a different professional translator.

– Translation: refers to the rendering of a message from a Source Language into an equivalent message in a Target Language, in accordance with good professional practice in the sector.

– Sworn Translator: refers to the internal employee or external collaborator of Royal Elba SL responsible for carrying out the Sworn Translation. The Sworn Translator is certified by the MAEC or by the corresponding authority in each case.

– Source Language: refers to the language in which the Original Material is written.

– Target Language: refers to the language into which the content of the Original Material must be translated, resulting in Final Material.

– Original Material: refers to the documents and other material delivered to Royal Elba SL in order to carry out sworn translation services in accordance with these Conditions.

– Final Material: refers to the final translated and certified version of the Original Material.

– Urgent: refers to those orders whose delivery period is expressly identified as Urgent mail delivery.

3.-Quotations

The quotation provided by Royal Elba SL is free of charge and without obligation.

At the quotation stage, the Client must provide Royal Elba SL with the information necessary for the correct preparation of the quotation, such as source language, target language, type of document, number of additional copies, etc.

The quotation provided by Royal Elba SL includes:

• The Sworn Translation service, which includes the sworn translation itself, certification, signature and the corresponding official stamp;
• The type of document;
• The language combination of the order;
• The number of copies requested;
• The total cost of the order;
• Discounts, fees, taxes. Unless explicitly specified otherwise, quotations include IGIC, which will be itemised in the order completion section and applied to the corresponding invoice;
• The approximate delivery date of the order.

4.-Prices and rates

Unless specifically indicated otherwise, the rates include taxes but do not include shipping costs. In the quotation, you will be able to see the shipping costs, where applicable.

Royal Elba SL shall perform the stipulated service and invoice it in accordance with the terms and prices indicated in the quotation.

Promotional offers may not be combined with each other or with other discounts.

The offers and quotations indicated by Royal Elba SL are valid only at the time they are issued and shall not be considered binding on Royal Elba SL unless explicitly stated otherwise. Unused discounts offered by Royal Elba SL may be cancelled unilaterally without prior notice. Likewise, discounts apply only at the time the Order is placed, and therefore no discounts shall be applied after the Order has been placed.

Royal Elba SL reserves the right to modify the prices and rates, as well as the estimated delivery date, indicated in previous quotations. Royal Elba SL shall inform the Client of the new proposed costs or delivery dates before finalising the Order.

Before starting the work, we always verify prices and deadlines as part of our processing procedure. 

5.-Order

All orders shall be confirmed upon acceptance of the quotation and full advance payment by the Client, and must be accompanied by all the information necessary for the proper performance of the requested service. If the Client has not informed Royal Elba SL of any important aspects of the service, the Client shall not be entitled to demand any kind of discount or compensation in relation to possible deficiencies or delays arising therefrom.

The delivery period specified in the quotation for the performance of the order is approximate and based on the date of issue of the quotation, assuming that payment will be made at that time. If payment for the order is not received immediately after acceptance of the quotation, delays may occur in the preparation, dispatch and delivery of the work. Royal Elba SL shall not be liable for any possible delay in the preparation and delivery of the order in accordance with the initially proposed dates in the event of delays by the Client in making the corresponding payment.

In the event that Royal Elba SL does not receive the corresponding full payment indicated in the quotation, Royal Elba SL reserves the right not to begin the order until the full established amount has been paid.

If Royal Elba SL is unable to carry out your Order under the conditions indicated in the quotation because, for example, an obvious error has occurred in the dates or costs stated, we will inform you by email as soon as possible and will not process your order. If you have already paid for the Order, we will refund the full amount as soon as possible.

6.-Provision of services

The Client declares and warrants that a) the Original Material is their property or that they have the right to use or transmit it; and b) that the translation of the Original Material and the publication, distribution, sale or any other use assigned to the Final Material does not infringe any copyright, trademarks, patents, confidentiality or other third-party rights and that, therefore, it shall be used exclusively for purposes permitted by law.

The service includes Translation, Sworn Translation, Apostille and delivery of the Order by the means agreed in the quotation. In the event that non-editable Original Material is received, delivery of the order shall be made in a format as similar as possible to that of the Original Material, at the discretion of the sworn translator responsible for the completion and signing of the Order, and the sworn translator may choose to prepare it in running text and fill the ends of lines with dashes, as notaries do.

The Order shall be deemed completed upon delivery of the sworn translation in PDF or paper format, as requested by the client when placing the order, duly certified, signed and stamped by the corresponding sworn translator.

The Client is specifically advised that the only legally valid versions in Spain are those delivered on paper, with the signature, stamp and certification of the corresponding sworn translator.

7.-Delivery times

In any of the delivery methods offered by Royal Elba SL, the delivery time indicated in the Order is approximate. Royal Elba SL shall make every effort and make all reasonable means available to comply with delivery in the indicated manner and within the indicated period.

If Royal Elba SL is unable to comply with the proposed delivery period, it shall inform the Client within a minimum reasonable time, as soon as possible, and shall agree with the Client on another delivery period. Delivery shall be deemed to have taken place when it has demonstrably been carried out in accordance with the agreed method and at the agreed place. The delivery period shall be deemed not to have been complied with when delivery is delayed by more than 48 hours for reasons directly and exclusively attributable to Royal Elba SL, such as delays in sending Orders, and the Client has informed Royal Elba SL of the situation in a demonstrable manner by email or telephone with sufficient notice.

In the event of delays exceeding 48 hours, provided that such delay is directly and solely attributable to Royal Elba SL and no agreement has been reached with the Client to change the delivery date, a refund shall be made, as defined between the parties, for an amount less than or equal to 100% of the work delivered late.

Under no circumstances shall Royal Elba SL be liable for delays arising from force majeure or circumstances not attributable to Royal Elba SL, including illness, accident or temporary incapacity of the human work team, malfunction of fax, email and other postal or land-based means not directly controlled by Royal Elba SL. Likewise, Royal Elba SL shall also not be liable for any delay in delivery due to delay in the delivery of the Original Material, the fact that it is not in the correct format, the fact that it has not been delivered by the Client within the agreed time, the fact that payment has not been made on the date the order was requested, or the existence of errors in the shipping address provided to Royal Elba SL. Delays arising from force majeure or circumstances not attributable to Royal Elba SL do not provide an automatic right of cancellation.

Royal Elba SL undertakes to dispatch the order using the agreed method with sufficient time margin for the carrier to deliver it within the established deadlines. In any case, Royal Elba SL shall not be liable for delays, hold-ups or non-deliveries that were sent on time by Royal Elba SL and for which the delivery company is responsible. The transport service is offered as a value-added service for the Client, and is therefore fully outsourced, with responsibility for deliveries, service and deadlines offered by the transport company being accepted by the Client.

Royal Elba SL also offers collection at its physical office located at Calle Hermano Pedro 7, local 2, 38670 Adeje, Santa Cruz de Tenerife.

Deliveries shall be made to the shipping address indicated in the Order and the recipient’s signature may be required. Your telephone number is essential for the carrier. If the recipient is not available to receive the Order, the transport company shall be responsible for leaving a note with instructions for redelivery or collection of the package at the office of the transport company. Royal Elba SL shall not be liable for any delay caused in the delivery of the Order in the event of the recipient’s absence from the indicated shipping address, nor in cases where delivery is unjustifiably refused or the shipment is not collected from the office of the transport company within 10 days following the first delivery attempt.

In the event of return by the transport company, the Client shall be responsible for paying the new shipping cost.

If it is necessary to resend the work, without any return having taken place, due to possible errors in the shipping details or shipping address provided by the Client that result in the consequent delay or non-arrival of the shipment, this new shipment shall be considered a copy.

If it is necessary to make copies of documentation already sent and not received by the Client for the reasons described above, this service shall be priced by means of a specific quotation. The shipping cost shall depend on whether the shipment is to the Canary Islands, mainland Spain or the rest of the world, and this cost shall be priced by means of a specific quotation. In any case, any new shipment shall only be made once Royal Elba SL has received full payment of the specifically quoted amount.

If the client, after requesting their sworn translation order, requires additional paper copies, each of these copies shall be charged at a minimum administrative cost of 15 EUR, excluding IGIC, or half of the initial translation cost, in addition to the corresponding shipping costs specified above, unless there is a specific quotation.

In the case of orders requested with PDF download only, and when the client, after requesting said translation order, requires paper copies, each of these copies shall be charged at a minimum administrative cost of 15 EUR, excluding IGIC, or half of the initial translation cost, in addition to the corresponding shipping costs specified above, unless there is a specific quotation.

8.-Modification/cancellation of the Order

8.1.-Modifications or additions to the Original Material

If the client requests a modification or addition to the Original Material during the performance of the Order, the Client must immediately provide Royal Elba SL with clear written instructions regarding the changes to be made and the position in relation to the copy previously sent.

As soon as possible, Royal Elba SL shall inform the Client of the impact in terms of cost and time required to make the modifications or additions to the Original Material, which shall be calculated based on the quantity and nature of the variations, as well as the volume of the Order already completed.

The Client shall be responsible for bearing the cost of such modifications or additions.

8.2.-Cancellation of the Order

In the event of breach by Royal Elba SL or by the Client, both parties shall be entitled to cancel the Order by notifying the other party in writing. In addition, the Client has the right to cancel the order for any reason by notifying Royal Elba SL in writing, provided that the status of the Order is “Not started”.

Due to the inherent characteristics of translation work, orders whose production has already begun at the time of cancellation of the Order may not be cancelled.

9.-Service quality

Royal Elba SL shall provide the service within the agreed deadlines and on the basis of standard quality levels, with maximum fidelity to the original, wording in accordance with the practices and customs of the profession, and translating/reviewing special terms according to their conventional meaning. Likewise, Royal Elba SL shall take all possible measures to take into consideration and incorporate into the Order the information elements provided by the Client, provided that the characteristics of the Order so allow.

Royal Elba SL disclaims all liability in the event of inconsistency, ambiguity, poor quality, spelling errors, inaccuracies, incorrectness, etc. in the Original Material. Verification of the technical consistency of the Original Material is the sole responsibility of the Client. Royal Elba SL has the ability to correct such defects in the translation.

In the event of disagreement regarding terminology, Royal Elba SL undertakes, acting in all necessary good faith, to attempt to find the solution that best suits the Client’s requirements and to make corrections as soon as possible, without thereby calling into question the content of the entire document. If the Client does not explicitly submit any complaint at the time of receipt of the translation, it shall be deemed to conform to the order, both qualitatively and quantitatively.

10.-Complaints

The Client must notify Royal Elba SL in writing of any complaint related to the performance of the Order within thirty (30) calendar days from Delivery. Likewise, the Client must provide arguments regarding the content as well as a detailed description of the complaint or possible translation errors (specified below in point 11), with reference to glossaries, dictionaries, standard sector practices, etc.

If the complaint is justified, Royal Elba SL shall proceed, at no extra cost and within a reasonable time, to review and fully or partially correct the Order and, in such case, may offer the Client a discount for the inconvenience caused.

If the Client has not submitted any complaint once the period established above has elapsed, it shall be understood that the Client accepts the Final Material delivered in full and without reservation, and Royal Elba SL shall assume no liability or obligation whatsoever for possible translation errors.

Any complaint submitted at a later date shall only be processed if Royal Elba SL accepts it as a matter of goodwill.

After this period, Royal Elba SL shall remain liable for errors that the Client demonstrates were caused intentionally or negligently and which the Client could not reasonably detect during the period established after Delivery. Royal Elba SL shall be completely released from this liability one (1) year after delivery to the Client.

The Client grants full validity to the records stored in the systems of Royal Elba SL regarding communications between Royal Elba SL and the Client, unless proven otherwise.

11.-Translation errors

The following shall be considered translation errors:

– Serious grammatical and spelling errors.

– Untranslated text fragments.

– Translations whose meaning is clearly incorrect.

The following shall not be considered translation errors:

– Typographical errors.

– Stylistic matters and matters of taste.

– Discrepancies arising from possible ambiguities present in the Original Material.

– Disagreements related to the terminology used, unless the Client has provided precise information and instructions in this regard.

12.-Limits of liability

Royal Elba SL carries out only and exclusively sworn translations in accordance with the applicable Spanish regulations in force (http://www.exteriores.gob.es/Consulados/HAMBURGO/es/VivirEn/direcciones/traductores/Paginas/ValidezDocumentos.aspx). In this regard, Royal Elba SL does not guarantee acceptance by the requesting entity of the sworn translations carried out, for reasons not attributable to Royal Elba SL or that go beyond the Spanish regulations in force regarding sworn translations. Some examples include, but are not limited to:

• lack of legalisation or apostille on foreign public documents;
• delivery of the version in PDF format;
• lack of exact indication regarding specific sworn translators required by a consulate, embassy or entity;
• other reasons.

Royal Elba SL shall be exempt from all liability in the event of errors caused by incorrect or ambiguous terminology or wording in the Original Material or in the instructions provided. Likewise, Royal Elba SL shall not be responsible for corrections or changes made to the Order after Delivery by the Client or any other person.

Royal Elba SL shall be exempt from all liability in the event of delays or non-delivery caused by the transport company.

Royal Elba SL shall be liable for direct damages caused to the Client up to a maximum total amount equal to the amount received for the Order. In any case, Royal Elba SL assumes no liability whatsoever for any indirect damage or consequential damage, nor for any direct or indirect damage arising from claims made against the Client by third parties resulting from the services performed by Royal Elba SL.

This limitation, however, shall not apply in cases where Royal Elba SL acts intentionally in bad faith or with negligence.

The Client undertakes to send Royal Elba SL only copies of the data to be processed; under no circumstances, except where strictly necessary, shall the Client send originals. Royal Elba SL shall not be responsible for the return, loss or damage suffered by the Original Material. If the Original Material delivered to Royal Elba SL is unique or valuable, it shall be the Client’s responsibility to take out an appropriate insurance policy to cover possible damage resulting from the loss or total or partial destruction of such material.

In the case of translations requested on paper, by post or courier, Royal Elba SL makes the scanned version of said sworn translation available to the client in PDF format, free of charge and at no additional cost to the client. In this situation, Royal Elba SL shall only be responsible for the quality and clarity of such paper documents.

Royal Elba SL uses antivirus software and firewalls to protect itself against possible cyberattacks; however, it shall not be liable for damage caused by the possible transmission to the Client of viruses, worms, trojans, spyware, etc. The Client is obliged to verify that the computer files are free from any type of virus or harmful code before sending them to Royal Elba SL, and also undertakes to verify the cleanliness and integrity of the computer files received from Royal Elba SL before use. In the event of infection of our IT systems for reasons attributable to the Client, Royal Elba SL reserves the right to cancel the order in whole or in part.

13.-Terms and methods of payment

The Client who places the Order, by accepting the quotation, is the first and sole final party responsible for payment of the contracted services, even in cases where the Client is not the final recipient of the Order or places the order on behalf of third parties.

In accordance with the conditions established in the Quotation or the specific conditions with the Client, Royal Elba SL shall inform the Client of the amount to be paid in advance for performance of the Order.

Royal Elba SL provides the Client with a specific field to indicate billing details just before completing the purchase process.

Upon receipt of payment, Royal Elba SL shall issue the corresponding invoice with the billing details indicated in the purchase process.

The Client agrees that Royal Elba SL may issue the invoices corresponding to the service in electronic format, PDF. The invoices shall include the applicable taxes and charges in accordance with current legislation.

If, after placing the order, the client requests modification of the invoice for any reason not attributable to Royal Elba SL, such modification shall be carried out at a one-off administrative cost of 15 EUR, excluding IGIC.

Unless the parties agree another term and method of payment, such as bank transfer or cash, payment shall be made via a virtual payment gateway for credit/debit card payments and Bizum. In the case of bank transfer, exchange fees, transfer charges, etc. shall be borne by the Client.

If deferred payment is agreed, in accordance with current Spanish law, the maximum payment period shall be sixty (60) days, except for specific arrangements agreed between the Parties, from the invoice issue date. In the event of delayed payment of amounts owed by the Client after the due date stated on the invoice sent, Royal Elba SL may decide, at its sole discretion, to apply late payment penalties. The applicable rate for calculating such penalties shall be the default interest rate of 7% for each month of delay in payment, applied to the invoice amount, as well as compensation for administrative and management costs of 80 Euros, in accordance with Article 7 of Law 3/2004 on Late Payment. Such penalties shall apply from the day following the due date stated on the invoice and shall automatically and by operation of law be owed to Royal Elba SL, without any formality or prior demand being required. They shall make immediately payable all amounts the Client may owe to Royal Elba SL, without prejudice to any other action Royal Elba SL may be entitled to bring against the Client in this respect. In the case of instalment deliveries, once the Client is notified of failure to make an interim payment, Royal Elba SL may suspend all work on the service entrusted by that Client until the outstanding amount has been paid or new conditions have been agreed. Resorting to this solution shall not affect any amount owed and shall not render Royal Elba SL liable to the Client or any third party. In the event of failure to comply with the payment conditions mentioned above, Royal Elba SL reserves the right to cancel the performance of the requested services, suspend fulfilment of its obligations and cancel any discounts granted to the Client until the full amount due has been paid. Likewise, if the invoice amount is not paid within the period indicated by current Spanish law, Royal Elba SL reserves the right to include the Client’s name and company details in the Register of Unpaid Acceptances (RAI).

In the event of non-compliance with the above payment conditions, Royal Elba SL reserves the right to suspend its services, without the Client being able to assert any claim in this respect. Application of this clause shall not exempt the Client from payment of outstanding invoices.

14.-Ownership, title and rights of use

For deferred payments, and unless expressly stated otherwise, all rights of title, use, exploitation and authorship shall remain exclusively vested in Royal Elba SL until full payment of the invoice corresponding to Royal Elba SL has been made in accordance with the payment conditions specified in the quotation, invoice, these General Conditions or those expressly agreed in each case. Once such payment is made, all said rights shall be automatically transferred to the Client.

In this regard, any total or partial use of an Order not fully paid in accordance with the agreed and accepted payment conditions shall constitute unlawful use and misappropriation, in which case Royal Elba SL reserves the right to claim immediate payment of the Order and, where appropriate, compensation arising from copyright, as well as the right to take action against the infringer through all legal and administrative means at its disposal.

Notwithstanding the above, the Client acknowledges that Royal Elba SL is the sole and exclusive owner of all rights related to a) inventions, methodology, innovations, data, technology, programs and databases used or developed in and during the execution of the Order by Royal Elba SL.

15.-Confidentiality

Royal Elba SL undertakes to respect the confidentiality of the information made known to it, before, during and after the performance of its service. Original Material shall be returned to the Client at the Client’s request.

Royal Elba SL guarantees that both its employees and its collaborators have expressly accepted and signed a confidentiality clause, and that they work in accordance with the code of ethics of their profession and in good faith.

Royal Elba SL shall incur no liability whatsoever in the event of interception or diversion of information during the sending of data, particularly via the Internet or any other physical medium. Consequently, the Client must indicate to Royal Elba SL, in advance or at the time of placing the Order, the means of transmission they wish to be used in order to guarantee the confidentiality of any sensitive information.

Before sending any document or information to Royal Elba SL for the performance of the Order, the Client must ensure that they are authorised to do so. Therefore, the Client must be the author of the original document or have obtained prior written authorisation to request the relevant Order from the holder of the copyright in the documents. Failing this, Royal Elba SL shall in no way incur any liability if all or part of the documents entrusted by the Client infringe the intellectual property rights or any other rights of third parties, or applicable regulations. In such a case, only the Client shall bear any losses and financial consequences arising from their negligence.

The Client authorises Royal Elba SL to store and use the Original Material and the Final Material for the duration of the contract for the sole purpose of being able to provide the services commissioned. Without the Client’s prior written consent, Royal Elba SL shall not be authorised to publish, disclose or deliver any type of confidential information to third parties, with the exception of collaborators authorised by Royal Elba SL whose operational or advisory role requires them to be given access to such information in order to carry out the requested Order. The provisions of this paragraph shall not apply where Royal Elba SL is required by law to communicate such information or where such information is, derives from, or becomes public domain without Royal Elba SL having previously disclosed it. Likewise, the Client authorises Royal Elba SL to carry out commercial or marketing actions related to the nature of the Order without disclosing any sensitive or confidential information or any information that could damage the Client’s image or cause any direct or indirect damage to the Client or its customers.

For the performance of the Order, Royal Elba SL is authorised to hire and subcontract collaborators, qualified third parties and independent sworn translators, etc., who are in turn subject to the obligation of professional secrecy and confidentiality. Unless otherwise specified in writing, Royal Elba SL may consult experts related to the subject matter of the Order in order to carry it out with quality guarantees without revealing sensitive or confidential information.

Any contact between the Client and the third party appointed by Royal Elba SL to carry out the Order shall be subject to Royal Elba SL’s prior, explicit and written approval. Without Royal Elba SL’s express approval, the Client shall not be authorised to contact the professional(s) carrying out the Order requested by the Client, either in connection with the present Order or successive orders, during a period of three (3) years from the last Order assigned to Royal Elba SL.

The obligation of confidentiality shall remain valid after the contractual relationship has ended.

Likewise, unless the Client expressly requests otherwise, the Client authorises Royal Elba to disclose the Client’s identity and logo among the commercial references, commercial documentation and website of the Royal Elba group, without this free authorisation granting Royal Elba any right relating to the Client’s name or logo, which shall in all cases remain the exclusive property of the Client.

16.-Data Protection

In accordance with the provisions of Organic Law 7/2021, of 26 May, on the Protection of Personal Data and its implementing regulations, the Client is hereby informed and gives consent, to the extent legally necessary, regarding the following circumstances:

• The Client’s personal data shall be incorporated into and processed in the personal data files owned and controlled by Royal Elba SL, for the purpose of managing the contracted service, for internal use, offering and carrying out operations, as well as for the administrative, financial and accounting management arising from the performance of said service.
• Royal Elba SL may communicate or transfer the Client’s data to other entities related to the provision of the entity’s services or auxiliary entities thereof, for the above purposes, such as collaborators, financial institutions, advisory firms, etc., under the terms provided for in the aforementioned Law.
• The Client may exercise the rights of access, rectification, cancellation and objection under the terms established by current legislation by contacting Royal Elba SL at its registered office by any means that allows proof of sending and receipt.

Likewise, in accordance with the provisions of Article 22 of Law 34/2002, of 11 July, on information society services and electronic commerce (LSSICE), Royal Elba SL informs the Client of its intention to send commercial communications by email or by any other equivalent electronic means of communication. If you do not wish your data to be processed for the purpose described herein, you may indicate this in writing in any communication with Royal Elba SL.

17.-Modifications to the General Terms and Conditions for the Provision of Services

Royal Elba SL reserves the right to modify its General Terms and Conditions for the Provision of Services at any time and without prior notice. It also undertakes to keep the General Conditions accessible and updated for the Client through the website. Any new version of the general contracting conditions invalidates those prepared on earlier dates.

18.-Address and notices

The registered office of Royal Elba SL is C/ Hermano Pedro 7, Adeje, Santa Cruz de Tenerife, Spain and, for notification purposes, the email address [email protected] is available. Company registered in the Commercial Registry of Santa Cruz de Tenerife, Volume 3726, Folio 54, Section 8, Sheet TF-65846, Entry 1 – Tax ID B-42834002.

For notification purposes, the Client’s address shall be deemed to be the one appearing on the Client’s file with Royal Elba SL, in accordance with the details provided by personnel authorised by the Client.

19.-Applicable law and Jurisdiction

These General Terms and Conditions for the Provision of Services shall be governed by Spanish law. Royal Elba SL, its lawful owner and the Client, expressly waiving any other jurisdiction that might apply, submit to the jurisdiction of the Courts and Tribunals of Adeje (Spain).